FAQ’S

WHAT IF I AM NOT SATISFIED WITH LITTLE DOG FORGE?

At Little Dog Forge, your satisfaction is our top priority. We take immense pride in crafting high-quality knives, and we want every customer to have a positive experience with our products. If, for any reason, you are not entirely satisfied with your purchase, we encourage you to reach out to us. We are here to address any concerns, resolve issues, or answer your questions promptly.Your feedback is invaluable, and we are committed to making things right. Please don't hesitate to contact us so that we can ensure your satisfaction and continue to provide you with the best handcrafted knives in Friendship, NY.

WHAT IS YOUR RETURN POLICY?

**Return Policy for Handmade Knives**
At Little Dog Forge, we take great pride in the craftsmanship and quality of our handmade knives. We are committed to providing our customers with knives that not only excel in strength and performance but also reflect our dedication to the art of knife making. We understand that sometimes, however, a return may be necessary. This Return Policy outlines the guidelines and procedures for returns while emphasizing our commitment to quality and craftsmanship.
**1. Returns for Quality or Strength Issues:**   - We stand firmly behind the quality and strength of our handmade knives. If you receive a knife that has manufacturing defects, damage during shipping, or any other issues affecting its performance, please contact our Customer Support Team within 30 days of receiving the product.   - We will either replace the defective knife or offer a full refund, including shipping costs, as per your preference.
**2. Returns for Reasons Other Than Quality or Strength:**   - We do not accept returns based on personal preferences such as the color of the knife or similar aesthetic reasons. Our knives are handmade and unique; therefore, variations in appearance are expected.
**3. Return Procedure:**   - To initiate a return for a quality or strength issue, please contact our Customer Support Team at littledogforgeny@gmail.com within 30 days of receiving the product.   - Our team will guide you through the return process, which may include providing images of the issue, returning the product in its original packaging, and completing a return request form.
**4. Refund Process:**   - Upon receiving and inspecting the returned item, we will issue a refund or send a replacement knife, depending on your preference.   - Refunds will be processed within [Number of Days] days after we have received and approved the return.
**5. Exceptions:**   - If a knife has been altered, modified, or misused in a manner that affects its quality or strength, it will not be eligible for return.
**6. Shipping Costs:**   - In the case of a return due to quality or strength issues, we will cover the cost of return shipping.
**7. Contact Us:**   - If you have any questions or need further assistance, please feel free to contact our Customer Support Team at littledogforgeny@gmail.com.
**Note:** This Return Policy is subject to change, and the most recent version will be available on our website. We reserve the right to modify the policy without prior notice.
Thank you for choosing Little Dog Forge. We appreciate your trust in our handmade knives and are committed to ensuring your satisfaction with our products.